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Terms & Conditions

Payment

  • We accept all major credit cards via our secure online gateway powered by Stripe and PayPal.

Returns & Claims

  • We do not offer returns or exchanges on our products as they are food items.
  • Refunds only given if product is faulty or damaged.
  • If your item is lost or delayed and would like a replacement, you must re-purchase your order. Your original order will be refunded when it is returned or deemed lost by the carrier.
  • Claims must be made within 48 hours of receiving your order.
  • Photographic proof is required for claims.
  • Do not dispose of any packaging or product if you wish to make a claim.
  • If an order is returned by the carrier or customs due to a delivery or import issue, only the product will be refunded. Not the delivery costs.

Refunds

  • Refunds will be processed via the same method of payment. Please allow up to 7 business days for your refund to appear in your account.
  • You will be emailed notifying you when the refund has been processed.

Imports

  • Customers are responsible for any import charges or taxes. These are charged by your country when importing internationally.
  • It is the responsibility of the customer to understand their countries rules and regulations when importing our products.
  • Colour Mill will not be responsible for losses during transit which are the fault of the customer. Eg. Refusing to pay import taxes (if required), incorrect shipping address, stolen packages.

    Free Postage

    • Free worldwide on all orders over $150
    • Excludes wholesale/trade customers.

    Domestic Postage

    • Standard Shipping $9.95 Australia wide with tracking.
    • Express Shipping $14.95 Australia wide with tracking.

    International Postage

    • DHL Express Shipping 4-5 Business Days, calculated at checkout.
    • Excludes any customs charges.